At Pilot Tours and Travels Ltd. we aim to provide transparent and fair policies regarding cancellations and refunds.

1. Booking Cancellation

• Cancellation requests must be made in writing (email or official communication).
• Cancellation charges will apply depending on timing and service provider policies.

2. Refund Policy

• Refunds (if applicable) will be processed after deducting:
  • Service charges
  • Supplier cancellation fees (airlines, hotels, etc.)
• Refund processing may take 7–10 working days.

3. Non-Refundable Services

• Visa processing fees
• Discounted or promotional packages
• Last-minute bookings
• Any service marked as non-refundable

4. Partial Refund

• If part of a service is used, only unused portions may be considered for refund.

5. No Show Policy

• No refunds will be given if the customer fails to travel or use the service without prior notice.

6. Payment Disputes

• Customers must contact us first before initiating any chargeback or dispute.
• Unauthorized disputes may lead to service suspension.

7. Refund Method

• Refunds will be issued using the original payment method (bank, mobile banking, etc.).

Contact for Refunds: 01711-903239